Refund policy

We want you to love what you order from World of Trendz. If something isn't right, here's how returns and refunds work.

Changed your mind?

You can cancel your order and return your item for any reason within 14 days of the day you receive it. Just email us at support@worldoftrendz.com within those 14 days with your order number and the item you'd like to return. You then have a further 14 days to send it back.

  • Items should be unworn and unwashed, with tags attached and in their original packaging where possible. If an item has been used more than needed to check it, we may reduce the refund to reflect that.
  • Please contact us before sending anything back. We'll reply with the return address and instructions. Parcels sent without contacting us first may not reach us.
  • For change-of-mind returns, the cost of sending the item back is paid by you. We recommend a tracked service, as we can't refund items that don't reach us.
  • For some items, we may offer you a full or partial refund without asking you to send the item back. We'll let you know if this applies when you contact us.

Faulty, damaged or wrong item?

Please check your order when it arrives. If an item is faulty, damaged in transit, or not what you ordered, email us at support@worldoftrendz.com as soon as possible (and within 30 days of delivery) with your order number and clear photos of the problem and the packaging. We'll offer you a replacement or a full refund, and we'll cover any return costs. In most cases you won't need to send the item back. This doesn't affect your statutory rights.

Refunds

Once we've received your return (or proof that you've posted it), or agreed that you don't need to send it back, we'll process your refund within 14 days. Refunds go back to your original payment method, and include the original standard delivery charge, if you paid one. Your bank or card provider may take a few extra days to show the refund in your account.

Exchanges

The quickest way to get a different size or colour is to return the item you have and place a new order for the one you want.

Orders outside the UK

This policy also applies to orders delivered to the United States and Canada. Any import duties or taxes charged by your local customs authority are not refundable by us.

Need help?

Email us at support@worldoftrendz.com and we'll be happy to help.

World of Trendz is operated by WORLDOFTRENDZ LIMITED, registered in England and Wales (company number 16411335).